Fresh Strategies

Wells Fargo, Others, on the Future of the ATM

Cash withdrawals at the ATM via mobile phone. Omni-channel banking with the ATM at the core. The self service center as a store. The humble ATM sure has come a long way since we held our first ATM conference 21 years ago.

You know where it's been, ready to hear where it's going?

Jonathan Velline, head of Wells Fargo's ATM and store strategy will open up the ATM, Debit & Prepaid Forum by sharing his concept of the bank that looks more like a Best Buy than the old branch. Wells Fargo’s neighborhood bank, launched earlier this year, features ATM software that anticipates a customer’s preferred transactions, offers image deposits, instantly issue debit cards and can email receipts. All this tech is complimented by bank staff equipped with mobile phones and tablets in a largely paperless environment.

But Wells Fargo's way won't be the only way — another ATM dream team will also tackle this provactive topic at the Forum. In ATM 2020: Bridge to Digital or “Branch” of the Future Novantas consultants Kevin Travis and Ethan Teas will chat with First Citizens’ Karla Mizelle, Bank of the West’s Beth Hale, BMO Harris’ Steven Nowaczyk, and Citi’s Mark Gilder about what's going on in their institutions, and what they see on the horizon.

ATMs aren't the sexiest part of the payments industry, but they're the primary point of contact for many customers. Join us as these and other bankers talk about their ATM strategies and projects at the 21st Annual ATM, Debit & Prepaid Forum this October. You can read all about the ATM track at the Forum here.



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