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Venue

Hyatt Regency New Orleans
601 Loyola Avenue
New Orleans, LA 70113
Tel: (504) 561-1234

Interested in sponsoring?

Sponsorship and Exhibit
Opportunities Available

Contact Melissa Sefic at (212) 803-6067 to find out how to customize a sponsorship/exhibit package which is most appropriate for your institution. Learn more.

Wednesday, March 14, 2012

11:00 AM -
Registration Opens

Sponsored by:

2:00 PM - 4:30 PM
Closed-Door Connect & Collaborate Workshop
Instructor: Paul Gallucci, Director and Collections Offering Manager, CGI
4:50 PM -
Chair’s Welcome
Moderator: John McNamara, Chief Marketing Officer, LIVEVOX
5:00 PM -
Opening Keynote: Economic and Consumer Credit Outlook
Cristian deRitis, Director, Credit Analytics, MOODY'S ANALYTICS

Thursday, March 15, 2012

Click on a track to view full breakout session details
7:45 AM -
Registration & Breakfast

Sponsored by:

8:20 AM -
Chairman’s Opening Remarks
Moderator: John McNamara, Chief Marketing Officer, LIVEVOX
8:30 AM -
The CFPB and Bringing Collections into the 21st Century
Moderator: David Ingram, Senior Marketing Director, EXPERIAN
Panelists: John Graubert, Partner, COVINGTON & BURLING LLP
Panelist: Tony Hadley, Vice President of Government Affairs, EXPERIAN
9:15 AM -
Leveraging Email, Texting, Web & Chat - Success Stories and Strategies to Improve Collections Effectiveness
Moderator: Vytas Kisielius, Chief Executive Officer, COLLECTIONS MARKETING CENTER LLC
Panelists: Carlo Galloro, VP, Credit & Collections, CASH STORE FINANCIAL
Panelist: John Graser, Director of Collection Strategies and Recovery, BARCLAYCARD U.S
Panelist: Matthew Tomko, Vice President, Collection Segmentation and Performance (Collection Strategies), SALLIE MAE
10:15 AM -
10:45 AM -
Interview: First Look – The New Bankruptcy Rules and Changing Trends: What’s Next?
Thomas A. Lee III, Managing Partner, BECKET & LEE LLP
Chris Lundquist, President and CEO, LUNDQUIST CONSULTING INC.
11:30 AM -
A Case Study with US Bank: Innovative Customer Communication Solutions for Collections and Recovery
Session Leader: Brian Reiss, President, BRIDGEFORCE, INC.
Panelist: Jamey Benedetto, VP, Collections Communication Strategy Manager, U.S. BANK
Panelist: Jim Blyskal, SVP, Collection Strategy Manager, Retail Payment Solutions Risk Management, U.S. BANK
Panelist: David Furlong, Vice President - Direct Marketing Fulfillment Manager, US BANK
Panelist: Thomas McNamara, Managing Director, QUATTRO DIRECT
12:15 PM -
Keynote: CFPB Update
John Tonetti, Credit Information, Collections, and Deposit Markets, CONSUMER FINANCIAL PROTECTION BUREAU
12:45 PM -
2:00 PM -
Track: Credit Risk View Track Identifying Fraud in Credit Portfolios Before Losses Occur
Neill Haskin, Senior Vice President and Senior Fraud Policy Manager, BANK OF AMERICA
Panelist: Glen Sgambati, CISM, CIPP, CRISC, CTP, Chief Risk and Security Officer, EARLY WARNING SERVICES, LLC
2:00 PM -
Track: Operations/Strategy View Track The Link Between Agency, Buyer and Creditor
Panelist: Mike Bendickson, President, ABSOLUTE RESOLUTIONS CORP.
Panelist: Nancy Hughes, Vice President of Business Development, ALLIANCEONE
Alexander Dunlap, Director, Debt Sales, WELLS FARGO & CO.
2:00 PM -
Track: Regulation and Legislation View Track Understanding TCPA: Maximize Consumer Contacts and Minimize Risk
John Bedard, Attorney, BEDARD LAW GROUP, P.C.
John McNamara, Debt Collections Program Manager, CFPB
John Tallarico, VP, Product Management, GENESYS | SOUNDBITE COMMUNICATIONS
2:45 PM -
Track: Credit Risk View Track Case Study - Best Practices in Statistical Collection Scoring: How Florida Power & Light Used Statistical Modeling to Drive Better Collection
Panelist: Dwayne Banasiak, Vice President, SUNGARD
Panelist: Carlos Gandarillas, Decision Support Manager, FLORIDA POWER & LIGHT
2:45 PM -
Track: Operations/Strategy View Track Lessons From The Field: A Student Loan Collections Crash Course
Moderator: Brad Dey, Principal, SECOND ORDER SOLUTIONS
Scott Barton, Chief Executive Officer, SECOND ORDER SOLUTIONS
Trey Greene, Vice President, Portfolio Management, FIRST MARBLEHEAD
Panelist: Don Siler, Chief Sales/Marketing Officer, MRS ASSOCIATES
Panelist: Scott Carter, Vice President of Student Lending & Operations, KAPLAN EDUCATION
2:45 PM -
Track: Regulation and Legislation View Track Complying with the FTC Policy on Deceased Collections
Panelist: Gary Becker, Chairman, and Chief Legal Officer, DCM SERVICES, LLC
Panelist: J.C. Gunnell, Chief Executive Officer, Chair of the Board, ESTATE INFORMATION SERVICES, LLC
Barbara Sinsley, Owner, BARBARA A. SINSLEY PA
4:00 PM -
Track: Operations/Strategy View Track How will Servicers Redefine their Loss Mitigation and Foreclosure Process in 2012?
Panelist: John Kowalak, Partner, Consumer Finance Group, PWC
Panelist: Scott Lutz, Senior Manager, Consumer Finance Group, PWC
Panelist: Nicole Matuszewski, Vice President, DHM MORTGAGE SERVICING
4:00 PM - 6:00 PM
Track: Technology Showcase View Track Emerging Technology Showcase With Live Demos
Moderator: John Savage, Managing Director of Risk Technology & Solutions, BRIDGEFORCE, INC.
J'Amy Colburn, Regional Manager, INNOVIS
Laura Hernandez, Public Records Specialist, THOMSON REUTERS
Manos Margaritis, Deputy CEO, EXODUS S.A.

Presented by:

5:00 PM -
Track: Operations/Strategy View Track Cloud Computing in the Credit & Collection Ecosystem
Panelist: David Pauken, Chief Executive Officer, CONVOKE SYSTEMS
6:00 PM -

Friday, March 16, 2012

9:00 AM -
Pushing the Data and Scoring Envelope: This Time It’s Very Personal
Panelist: Christine Pratt, Analyst, AITE GROUP
Panelist: Paul Gallucci, Director and Collections Offering Manager, CGI
Panelist: Joanne Gaskin, AMP, Senior Director, Scores and Analytics, FICO
Panelist: Tom Jordan, Director, Product Development/Sales Solutions - Collections, TRANSUNION
10:00am - 10:15am
10:15AM -
Understanding financially distressed consumers: behavior, engagement, and the road to recovery
Panelists: Brian Enneking, Vice President, Consumer Marketing, ENCORE CAPITAL GROUP
Christopher Trepel, Senior Vice President and Chief Scientific Officer, ENCORE CAPITAL GROUP