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Hyatt Regency New Orleans
601 Loyola Avenue
New Orleans, LA 70113
Tel: (504) 561-1234

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Thursday, March 15, 2012

9:15 AM -

LEVERAGING EMAIL, TEXTING, WEB & CHAT - SUCCESS STORIES AND STRATEGIES TO IMPROVE COLLECTIONS EFFECTIVENESS

Moderator: Vytas Kisielius, Chief Executive Officer, COLLECTIONS MARKETING CENTER LLC
Panelists: Carlo Galloro, VP, Credit & Collections, CASH STORE FINANCIAL
Panelist: John Graser, Director of Collection Strategies and Recovery, BARCLAYCARD U.S
Panelist: Matthew Tomko, Vice President, Collection Segmentation and Performance (Collection Strategies), SALLIE MAE

On their own, the new digital channels of communication are hard to value, but weaving them together and leveraging them along with the web and other forms of interactive communication can change the picture dramatically. In today’s “how are we going to reduce cost to collect?” environment, more and more issuers are looking at using email, texting, web and chat to cut costs and delinquencies – but how to make sure it works for you? Panelists here to show us how include three issuers who will share their success stories, help you get beyond the unknowns and build a foundation to take advantage of these new practices and technologies.

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