Download Brochure

Venue

Hyatt Regency New Orleans
601 Loyola Avenue
New Orleans, LA 70113
Tel: (504) 561-1234

Interested in sponsoring?

Sponsorship and Exhibit
Opportunities Available

Contact Melissa Sefic at (212) 803-6067 to find out how to customize a sponsorship/exhibit package which is most appropriate for your institution. Learn more.

Share |

Friday, March 16, 2012

10:15AM -

UNDERSTANDING FINANCIALLY DISTRESSED CONSUMERS: BEHAVIOR, ENGAGEMENT, AND THE ROAD TO RECOVERY

Panelists: Brian Enneking, Vice President, Consumer Marketing, ENCORE CAPITAL GROUP
Christopher Trepel, Senior Vice President and Chief Scientific Officer, ENCORE CAPITAL GROUP

The debt collection industry has entered a maturational phase that now allows for material investment in research and development focused on better understanding the behaviors, attitudes, and choices of financially distressed consumers. Deepening knowledge of this growing and important demographic segment is pushing debt collection engagement strategies beyond traditional methods to include innovations that augment consumers’ efforts to achieve financial recovery. This focus of this session is to explore applied research activities, potential product innovations, and the evolving consumer experience.

 

 

>> Submit a question to this session's speakers

>> Return to Agenda