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Venue

Omni Orlando Resort at ChampionsGate
1500 Masters Blvd
ChampionsGate, Florida 33896

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Friday, May 11, 2012

8:15 AM - 9:00 AM

DISRUPTING TO MAKE A DIFFERENCE: CUSTOMER-CENTRIC FINANCIAL SERVICES

Moderator: Maria Aspan Consumer Finance Editor, AMERICAN BANKER
Mark Lenhard Financial Services Strategy Lead, PAYPAL
Dan O'Malley CEO, PERKSTREET FINANCIAL

Customer dissatisfaction with banks has been building, and in an election year, the issue will likely remain front and center. Customers have made their demands known—to have transparency in their financial services products and services, and for their needs to be understood. Social media creates the opportunity for dialogue and feedback, and technology allows customized and more effective communication.  Hear from a panel of thinkers who are transforming the industry by creating relevant and meaningful financial products. 

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