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Venue

Omni Orlando Resort at ChampionsGate
1500 Masters Blvd
ChampionsGate, Florida 33896

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Card Trends and Opportunities

Thursday, May 10, 2012

2:00 PM - 2:45 PM
Consumer Payment and Lending Preferences: Insights from New Proprietary Research
Inderpreet Batra Partner, OLIVER WYMAN

In the aftermath of Durbin, there is renewed focus by large banks on moving customers away from debit and incenting them towards using credit cards, or reloadable prepaid cards, as their preferred payment mechanism. Are consumers responding? To what degree does this interrupt consumer deleveraging, if at all? How will this impact the economics of the card business?

Join Oliver Wyman as they share insights from their recently completed Survey of Consumer Finances (2012). This study draws from a large, nationally representative consumer panel with a strong focus on card-based payment behavior.

2:50 PM - 3:35 PM
The Evolving Use of Payments Product Partnerships in Social/Local Commerce
Matt Cicinelli Manager, Finance, LIVINGSOCIAL
Eric Marks Managing Director, AURIEMMA CONSULTING GROUP

What is the opportunity for payments product partnerships in the fast-growing social commercce/local commerce space? How are financial products being used to power social/local commerce today, and what is in store for the near-and medium-term?

LivingSocial, one of the most closely watched and highly regarded companies in the space, and Auriemma Consulting Group, a leading advisor in payments partnerships, will together discuss the vision for how the evolving local commerce industry will make its mark within the payments ecosystem to better serve both merchants and customers.

3:50 PM - 4:35 PM
The Rebirth of Credit - Minus the Debt
Rikard Bandebo VP, Economist and Chief Advisor, FIRST DATA ADVISORS
Ajay S. Mookerjee EVP, Consumer and Small Business Credit Card, SUNTRUST BANK

Consumers fled credit cards during the Great Recession, paring down debt and relying on signature and PIN debit to fund purchases. However, since the beginning of 2011, consumers have begun to spend with credit cards again. Analysis of First Data's proprietary SpendTrend data shows that this shift has potential to continue, and is taking place with less of an increase in consumer revolving debt, which traditionally has been the case. Merchants and financial institutions (FIs) must align to provide new experiences based on a combination of marketing, support and product offerings that leverages consumers' new mentality, as well as demand for multi-channel products.This presentation will address how the evolving usage patterns for credit offer both challenges and opportunities. You’ll hear why consumers returned to credit; new purchasing trends; and the impact on the business.

4:40 PM - 5:25 PM
Defining Quality Financial Services in Prepaid- Case Study with Sunrise Banks
Kimberly Gartner VP, Advisory Services, CENTER FOR FINANCIAL SERVICES INNOVATION
David Reiling CEO, SUNRISE COMMUNITY BANKS

Sunrise Banks have been embracing CFSI’s compass principles by issuing high quality prepaid products. Join CFSI as we discuss how the compass principles can drive quality in prepaid through the role of the issuers, program managers, and in various other ways.

Friday, May 11, 2012

10:30 AM - 11:15 AM
Leveraging Offline Insights for Better Results in Today’s Online World
Larisa Drake VP, Marketing Operations, DISCOVER FINANCIAL SERVICES

For 16 consecutive years, Discover has been rated No. 1 in customer loyalty among credit cards and recently earned top honors for the customer experience on its web site. As consumer interactions increasingly happen online, how is Discover maintaining that exceptional customer experience? Today, the company turns to offline insights to deliver more personalized interactions with customers and prospects in the online world. Larisa Drake will offer a behind-the-scenes look at how her marketing operations team puts strategy into action to reach customers efficiently with relevant offers.

11:15 AM - 12:00 PM
Card Opportunities for Credit Unions
Andrew Davidson Senior Vice President, Comperemedia, MINTEL
Randy Hopper Assistant Vice President, Credit Card Lending, NAVY FCU
Steven Strum VP, COASTLINE FEDERAL CREDIT UNION

With consumers still wary of banks, credit unions have a window of opportunity to capture market share from larger fi nancial institutions in their footprint. Well-designed card programs can win new customers, and cardholders are more likely to use other products within the credit union. This panel will discuss:

–How credit unions can deliver greater satisfaction among existing members with its card programs

–New products that credit unions are increasingly looking to, such as prepaid debit cards

–The advantages that credit unions have over banks

12:00 PM - 12:45 PM
Five Non-Prepaid Forces That Will Reshape the Prepaid Industry
Madeline Aufseeser Senior Analyst, AITE GROUP

Regulation, the debit market, new technologies such as mobile phone capabilities, the conversion to EMV and changing population demographics will all play a part in the future of the prepaid industry. In 2011 we have seen an increase in the use of GPR, payroll and closed loop cards, indicators that more change will come in the next 5 years for this growing and dynamic market. These factors and others will impact how prepaid cards are sold and marketed in a changing landscape. The Aite Group will provide charts and primary research on how the Prepaid industry is evolving.