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Wednesday, October 24, 2012

1:30 PM - 2:15 PM
Track: ATM View Track

ATM DEPLOYER PANEL

Tony Hayes, Partner, OLIVER WYMAN
Larry McClanahan, VP and Director of Digital Delivery, FIFTH THIRD BANK
Bryan Pisciotta, SVP, ATM Distribution Management, CITIBANK
Brenda Pino, VP, ATM/Self Service Channel, BMO HARRIS BANK

The ATM remains a critical distribution channel for retail banks.  As a channel owner, what do you need to understand, manage and track to ensure that you are delivering a great customer experience. 

This panel discussion with the ATM managers of three leading deployers will explore some of the critical issues facing banks today:

  • What is the role of the ATM in today’s multi-channel retail bank?
  • What are the key trends, in terms of usage (on-us and foreign acquired), transaction types, and fees?
  • What is the business case for envelope-free deposits?  Other new functionality?
  • What’s next?

 

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