Share |

Thursday, October 25, 2012

12:00 PM - 12:45 PM
Track: ATM View Track

VIDEO BANKING: FOLLY OR FORETHOUGHT?

Moderator: Bob Meara, Senior Analyst, CELENT
Linda Rayfield, SVP, MISSOULA FEDERAL CREDIT UNION
Lori Adamski, COO, CONESTOGA BANK
Sandra Dixon, EVP, Group Executive, Operations, EXTRACO BANKS
Ben Benack, VP, Marketing, DOLLAR BANK

Financial institutions of all sizes are challenged with improving the efficiency and effectiveness of their retail delivery models. The ATM channel, particularly when equipped with deposit automation technology, has been a stalwart channel for low-cost self-service transactions. Will real-time video reinvent the ATM experience, or does it simply add cost to an otherwise mature and well-functioning channel? With the advent of real-time video at the ATM and at desktops, financial institutions have many questions:

  • What vendor solutions are available or soon to be available?
  • Can real-time video enhance the ATM experience? Will it broaden consumer acceptance?
  • What will happen to transaction cost?
  • Can video transform the branch experience?
  • What has been the experience of the early-movers?

    >> Submit a question to this session's speakers

    >> Return to Agenda