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Thursday, October 25, 2012

2:00 p.m. -
Track: TRACK A View Track

ROGERS CASE STUDY - IMPROVING CONTACTS AND AGENCY PRODUCTIVITY

Panelists: Nigel Marhue, Director, Credit & Collections, ROGERS COMMUNICATIONS
Panelist: Tom Miller, Vice President of Analytics, NOBLE SYSTEMS

Rogers Communications, Canada's largest mobile, internet and cable provider has achieved substantial operating improvements in Right Party Contacts, Promise To Pay and Agent Production based on the successful deployment of optimized calling campaigns and improved predictive dialer tactics. This case review will detail the before and after results and how these improvements were acheived and continue to be refined.

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