Share |

Thursday, October 25, 2012

4:00 p.m. -
Track: TRACK B View Track

CHANGING THE COLLECTIONS GAME WITH SELF-SERVICE AND MOBILE TECHNOLOGIES

Russell Robinson CEO, TELROCK
Anthony (AJ) Travagline Head of Collections for the Nordic Region, ENTERCARD

Many debtors are able and willing to pay, but they forget, do not find the time, or are too embarrassed to talk about their financial challenges with an agent. Self-service channels can be much more effective than agents to manage this type of debtor in terms of both collection rates and costs. In this session you'll learn:

-How self-service channels transform collections productivity
-The effects of mobile on customer behavior
-How mobile effectively solves numerous business challenges experienced by collectors


>> Submit a question to this session's speakers

>> Return to Agenda