Hyatt Regency New Orleans
601 Loyola Avenue
New Orleans, LA 70113
Thursday, March 21, 2013
BBVA CASE STUDY: SELF-SERVICE COLLECTIONS FROM THE CUSTOMER VIEWPOINT
In this case study you’ll hear why BBVA built a new model of collections for its delinquent borrowers, what went into creating this self-service offering and how it has fared. You’ll also learn about next steps for this project that are being considered, and the director of collections & recovery’s basic thoughts on the future of collections.