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Thursday, March 21, 2013

2:00 p.m. -
Track: Operations/Strategy View Track

BBVA CASE STUDY: SELF-SERVICE COLLECTIONS FROM THE CUSTOMER VIEWPOINT

Mark Tuggle, EVP and Director of Collections & Recovery, BBVA COMPASS

In this case study you’ll hear why BBVA built a new model of collections for its delinquent borrowers, what went into creating this self-service offering and how it has fared. You’ll also learn about next steps for this project that are being considered, and the director of collections & recovery’s basic thoughts on the future of collections.

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