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Thursday, March 21, 2013

2:00 p.m. -
Track: Regulation and Legislation View Track

PRIOR EXPRESS CONSENT - SMART CALLS TO SMART PHONES!

John Culhane, Partner, BALLARD SPAHR LLP
Jeffrey B. Wood, Vice President & Assistant General Counsel, DISCOVER FINANCIAL SERVICES

Changes made by the FCC this past year have only heightened the need for debt collectors to gain prior express consent to make collection calls to consumers on their cell phones. Cell phone scrubs are never perfect, so join us for a session devoted exclusively to the who, what, when, where, why, and how of prior express consent. In this session, our speaker(s) will explain why prior express consent is important, what constitutes prior express consent, who can give it, when it need to be obtained, how it can be revoked, and whether it can be reinstated. Our speaker(s) will pay particular attention to how it can be given and will specifically discuss the pros and cons of written consent, statement notices, website forms, telephone key press, and verbal consent, with and without recordings.

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