Tuesday, October 22, 2013
ATM 2020: BRIDGE TO DIGITAL OR “BRANCH” OF THE FUTURE
The industry is abuzz with network transformation concepts as banks strive to better match legacy infrastructure to customer wants and needs. The ATM is often suggested as a perfect supplement or substitute to branch networks. While it is accepted that ATMs will play a big role in catching up networks to better fit modern customers and economics, big questions remain. How persistent will the need for physical distribution be at all? Will ATMs need to be culled in the next round of cuts? How do partnerships vs. owner ATMs play a role? This panel of experts and retail bank executives use a combination of proprietary research, industry case studies, and direct learnings from banks to examine this issue.