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5 Themes

ATM
Debit
Prepaid
Mobile
Digital Money

Payments Innovation Day

Who is the next disruptor? The breakthrough in payments? The start-up that changes how consumers pay for things?

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Tuesday, October 22, 2013

2:20 p.m. - 3:05 p.m.
Track: Debit sponsored by Discover View Track

CRACKING THE CONVERSION: BEST PRACTICES IN SWITCHING DEBIT PROCESSORS

Kelli Jones, VP, MASTERCARD IPS
Dave Sanderson, VP, Debit Card Manager, KEYBANK

Changing processors is challenging and can be disruptive to customers, which is why itís not something banks do regularly.† But, with the Durbin Amendment implementation dates approaching, KeyBank knew that it was time for a change.† The bank reviewed its ATM and debit network and processing agreements, and decided to consolidate its debit business with fewer partners.† The goal was to bring more capabilities and better service to its customers, as well as improve its operating costs.

In this session, KeyBank and MasterCard IPS will discuss how they approached the conversion, best practices discovered through the conversion process, and share some lessons learned for other financial institutions considering a change in networks or processors.

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