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5 Themes

ATM
Debit
Prepaid
Mobile
Digital Money

Payments Innovation Day

Who is the next disruptor? The breakthrough in payments? The start-up that changes how consumers pay for things?

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Monday, October 21, 2013

3:30 p.m. - 4:15 p.m.

DELIVERING AN ENHANCED ATM AND STORE EXPERIENCE

Jonathan Velline, EVP, ATM Banking and Store Strategy, WELLS FARGO

Today your customers and team members expect modern technology solutions and continuous improvement. The ATM can be more than a simple cash dispenser.  A powerful design and engaging experience can deliver great service that builds loyalty.  Deep integration with teller and digital channels creates even more opportunities to delight customers and increase team member engagement.  Jonathan Velline will address why you want to consider overall design, workflow, and cross channel integration.  Learn how Wells Fargo’s focus on experience delivers more than efficiency strategies alone.  See how technology, workflow, and cross channel integration can lead to innovative store formats, like Wells Fargo’s new neighborhood bank, which delivers more distribution convenience in a smaller footprint.

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