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5 Themes

ATM
Debit
Prepaid
Mobile
Digital Money

Payments Innovation Day

Who is the next disruptor? The breakthrough in payments? The start-up that changes how consumers pay for things?

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Wednesday, October 23, 2013

10:15 a.m. - 11:00 a.m.
Track: ATM sponsored by Cardtronics View Track

LEVERAGING VIDEO TO ENHANCE THE ATM EXPERIENCE

Mychal Kempt, VP, North American Operations, DIEBOLD
Kathy O'Masters, Branch Supervisor, MISSOULA FEDERAL CREDIT UNION

The collision of technology advancements and changing demographics is dramatically impacting the way consumers expect to interact with banking channels. That's why focus on the consumer experience is core to remaining competitive—and profitable—in today's marketplace. During this session, Montana's Missoula Federal Credit Union will talk about how it is leveraging video as a key element of the ATM experience.  For Missoula, video represents the next step in delivering greater personalized service, enhancing self-service capabilities and enabling members to complete more transactions outside the branch. During this presentation, you’ll discover how to create a go-to-market plan for video and get tips for using video technology to enhance the ATM experience.

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