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Swissotel Chicago
323 East Wacker Drive
Chicago, IL 60601
Tel: 888-73-SWISS

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Tuesday, October 22, 2013

4:00 p.m. - 4:45 p.m.
Track: Compliance/Operational Risk Management View Track

ANALYTICS AT THE INTERSECTION OF COMPLIANCE AND CUSTOMER EXPERIENCE

Panelist: Tom Miller, Vice President of Analytics, NOBLE SYSTEMS

Organizations are challenged with two critical priorities today:  compliance and customer experience.  Solid strategies can help you create competitive advantage and avoid conflicting goals.  A good customer experience equals good compliance, and leveraging data analytics can lead to success on both fronts.  This session will discuss today’s compliance challenges and how leading organizations are using an information based decisioning approach to not only remain compliant but improve their customer experience and profitability.

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