Download Brochure

Venue

Swissotel Chicago
323 East Wacker Drive
Chicago, IL 60601
Tel: 888-73-SWISS

Interesting in Sponsoring?

To find out how to customize a sponsorship/exhibit package which is most appropriate for your institution, contact Melissa Buono-Sefic at (212) 803-6067.

Share |

Tuesday, October 22, 2013

7:30 a.m. - 8:15 a.m.

BREAKFAST BRIEFING: IMPROVING DEBT COLLECTION PERFORMANCE WITH SPEECH ANALYTICS

Cheryl Miller, Senior Client Partner & C&R Segment Leader - Americas, FICO
Doug Thompson, Pre-Sales Senior Consultant, FICO

Balancing profitable debt collection with regulatory compliance is challenging, whether you’re a credit issuer, agency or other organization that needs to collect debt. FICO® Engagement Analyzer uses award-winning speech analytics to address debt collection challenges, and has been able to help organizations achieve substantially increased revenue performance and compliance by improving live agent best practices in their interaction with debtors.

Sponsored by:

>> Submit a question to this session's speakers

>> Return to Agenda