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Venue

Wynn Las Vegas
3131 Las Vegas Boulevard South
Las Vegas, NV 89109

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Monday, October 25, 2010

9:30 AM - 10:30 AM

IMPACT, DECISIONING, ADAPTATION AND COMMUNICATION: INSIGHT INTO HOW CREDITORS AND THEIR PARTNERS MANAGE IN THE EVER-CHANGING REGULATORY ENVIRONMENT

Moderator: Misty Kipper, SVP, Client Services and Strategy, PHILLIPS & COHEN ASSOCIATES, LTD
Panelist: Al Brothers, Chief Executive Officer, CAVALRY PORTFOLIO SERVICES, LLC
Panelist: Jeff Gartland, Manager of Collections, US BANK
Panelist: John Graser, Director of Collection Strategies and Recovery, BARCLAYCARD U.S
Tony L'Abbate, Senior Vice President, Operations Control, NCO
Panelist: James Shreero, Chief Operations Officer, SWIFT FINANCIAL

With regulatory changes top-of-mind for creditors as historic sweeping reform is being handed down from Washington many challenges and questions emerge including:

  • Lessons learned for internal processes in managing regulators
  • Best practices for creditor/agency communication in a time of heightened regulation
  • Creditor insight from recent and upcoming mandates from the FDIC, FTC and other governing bodies
  • Technology as part of the solution
  • Pros & Cons of working with trade associations and/or lobbyists
  • Leveraging your agency partners
  • Keeping your eye on…

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