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Tuesday, March 25, 2014

4:30 p.m. - 5:30 p.m.
Track: Agency View Track

WHY THE BBB MATTERS WHEN IT COMES TO REGULATORY CONCERNS

Robby Birnbaum, Attorney, GREENSPOON MARDER, P.A.
Christopher P. Meier, Esq., Attorney, GREENSPOON MARDER, P.A.

Its no secret that the BBB often assists state and federal regulatory agencies in bringing actions against companies alleged to have caused harm to consumers.  Now more than ever, with the collection industry facing increased regulatory scrutiny, its important for collection agencies to implement plans on how to effectively communicate with the BBB and respond to BBB complaints.  Avoid attracting the attention of the BBB and regulators by having an unfavorable BBB rating. 

In this presentation the panelists will discuss the BBB’s rating policies and procedures so that your company will be in the best position to respond to the BBB.  Learn the best techniques for your company to implement in communicating with the BBB. 

 

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