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Monday, March 24, 2014

4:15 p.m. - 5:30 p.m.

COLLABORATIVE RESOLUTION TO LONG STANDING COLLECTION CHALLENGES - NOW IS THE TIME

Moderator: Stephanie Eidelman, President & CEO, THE IA INSTITUTE
Panelist: Tim Bauer, Chief Executive Officer, INTEGRITY SOLUTION SERVICES, INC. (ISSI)
Patricia Hasson, President, CLARIFI
Will Lund, Superintendent, MAINE - BUREAU OF CONSUMER CREDIT PROTECTION
Paula-Rose Stark, Senior Principal, PROMONTORY
Craig Paterson, VP BPO Management, GM FINANCIAL

This panel will engage in discussion of real time issues being addressed by the CFPB, and the input that has been provided to its rule making team. Industry groups have made significant efforts at collaborative dialogue to identify common ground, and at developing reasonable solutions to longstanding challenges facing both consumers and collectors.

The panel will discuss most current thinking from client, agency and legal perspective on topics such as call frequency, account data that needs to be included and/or available before contacting a consumer, dispute handling, requisite notices to a consumer, and voicemail messages.

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