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Tuesday, March 25, 2014

8:15 a.m. - 9:00 a.m.

THE “NEW” NORMAL – ADAPTING & ADOPTING TO DRIVE SUSTAINABLE, PROFITABLE GROWTH

Debra Stabile, Managing Director and Chief Risk Officer, CITI RETAIL SERVICES

As the economy continues to emerge from the recession, the complexities of managing a profitable and fully compliant business have significantly increased.  Consumer behaviors continue to evolve shaped by uncertainty and fiscal-restraint, new regulatory protections, more diverse lending and payment choices, access to smarter technology and tighter credit standards. In this keynote address, risk-industry veteran Stabile will explore these changes and what it takes to succeed in today’s environment:
·        understanding, anticipating and managing around these behaviors, and
·        actively applying key learnings from the recent crisis to meet tomorrow’s consumer needs with today’s investments in technologies and data-driven solutions.   

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