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Venue



Arizona Biltmore
2400 E. Missouri Avenue
Phoenix, AZ 85016

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Monday, October 4, 2010

10:15 AM - 11:00 AM

PUTTING CUSTOMERS AT THE CENTER OF YOUR ATM STRATEGY

Jonathan Velline, EVP, ATM Banking and Store Strategy, WELLS FARGO

Wells Fargo has 12,000 ATMs across the United States, and has long been a leader in delivering new services through this channel.  In this session, hear from Jonathan Velline, Wells Fargo’s Senior Vice President of ATM Banking and Store Strategy:     

  • Learn how Wells Fargo designs a better ATM experience to meet customers’ growing expectations of financial institutions and technology, and their demand for seamless cross-channel connections 
  • See examples of how Wells Fargo used design principles to deliver a number of “firsts” in the U.S., including Envelope Free(sm) ATMs, bulk-check deposits, electronic check clearing (under Check21), and ATM e-receipts
  • Hear how Wells Fargo uses their exclusive multi-vendor software to continuously improve and deliver more for their customers

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