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Venue



Arizona Biltmore
2400 E. Missouri Avenue
Phoenix, AZ 85016

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Monday, October 4, 2010

11:00 AM - 11:30 PM

A RISING TIDE RAISES ALL SHIPS: CREATING VALUE IN FINANCIAL SERVICES

Roger C. Hochschild, President and Chief Operating Officer, DISCOVER FINANCIAL SERVICES

Recent regulatory and legislative developments have had a significant impact on the financial services industry, and research shows that consumer opinion of our industry is extremely low. One survey showed that financial services ranks lower than the automobile industry and on par or lower than the oil and gas and tobacco industries in the eyes of the general public. Some in our industry see this as a “perception” issue and focus on only trying to mold public opinion. But in the end, perception usually matches reality, so the answer for the financial services industry might simply be to treat our customers better and provide them with more value. In this keynote address, Roger will focus on value creation, including the impact of legislative and regulatory changes, and ways to create a rising tide of value that can raise all ships in the financial services industry.

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