2400 E. Missouri Avenue
Phoenix, AZ 85016
Monday, October 4, 2010
This session will provide a case study for the deployment of low-cost, high-quality ATM solutions through a unique relationship between an FI and an ATM manufacturer. What began as a project for low-cost Express Depositors has become a successful relationship that has resulted in innovations in technology, product development and industry-first ways of doing business.
Moving to a single-software platform to manage a large ATM fleet is not a decision made lightly. There are many considerations including, software functionality, multi-vendor hardware compatibility, security, technical support, and the overall Total Cost of Ownership. BBVA Compass will share their experience, from consideration to implementation of Wincor Nixdorfs PC/E ProCash Software to manage their fleet.
Wincor Nixdorf will discuss the Multi-Vendor Software landscape today, important considerations when selecting a vendor, and how the increasing number of self-serve devices in the typical retail bank creates even greater software management challenges.
With more than 260 million U.S. cellular device subscribers, mobile banking is becoming an increasingly popular channel for financial institutions to leverage when communicating with customers. Allowing dynamic two-way interaction via mobile phones, financial institutions can proactively communicate with their customers through text messages and mobile applications, while simultaneously providing them a comprehensive suite of convenient and on-demand services. Wico van Genderen, vice president, global marketing and product management for Diebold, will outline the relevancy and future growth of the mobile banking channel,including how it works in conjunction with the ATM channel and enhances security through fraud alerts and multi-factor authentication. He will also offer concrete steps that financial institutions should consider when implementing a mobile banking strategy that will ultimately help banks and credit unions expand its delivery channels, facilitate ease of payments and retain and grow market share through a personalized engagement with consumers.
With financial institutions looking to get more bang for their buck out of the ATM channel, this panel discussion looks at the opportunities and business value of multivendor ATM software beyond cost reduction and consistency of consumer experience. The panel will address a number of topics such as:
- Why financial institutions are investing in new ATM software
- The key business case elements that favor multivendor software
- New and emerging capabilities in ATM software
- Examples of multichannel integration delivered through the ATM channel
- Emerging security considerations
Tuesday, October 5, 2010
How do ATM ISOs succeed in the face of current market headwinds increased financial regulations, ATM interchange pressure, increased competition from electronic (non-cash) payments all in the context of a maturing market in the U.S. This panel with leading ATM deployers will explore the actions that ISOs have taken to not only address these and other challenges but to grow the value of their businesses. Some topics to be addressed include: the best locations for deployment, the merits of branding with third-parties, and the regulatory environment (with networks, processors and government mandates).
Three quarters of your customers' interactions with you are through the ATM, yet this valuable cross-sell and marketing opportunity often goes untapped. Expand the horizon of this trusted customer channel to increase cross-selling opportunities and expose additional services. Join us as we learn about Optimizing the ATM Channel Three quarters of your customers interactions with you are through the ATM, yet this valuable cross-sell and marketing opportunity often goes untapped. Expand the horizon of this trusted customer channel to increase cross-selling opportunities and expose additional services. Join us as we learn about strategies and technology to enable financial institutions to enrich the customer ATM experience by enabling new servicing and selling capabilities, as well as, personalizing existing transactions with the incorporation of customer specific information.
New technologies are revitalizing ATMs, but the cost can be high. Banks are looking to outsourcing as a way to better manage costs, and upgrade to the latest ATM technologies and improve their bottom lines too. This session will cover how a complete outsourcing solution provides a cost-effective way to upgrade to new ATM technology,while relieving much of the day-to-day burden associated with operating a fleet of ATMs.