OPEN DIALOG: ATTORNEYS GENERAL DISCUSSION CONTINUED...

During this session, the Collections and Credit Risk Industry will present to the Attorneys Generals – and ask for two-way dialogue.  The agencies and attorneys will articulate our challenges (volume, systems, creditor restrictions) and how we have implemented changes to improve our compliance, quality and consumer experience (new Compliance positions, additional monitoring, new software or operating system, training, policy changes, etc.).  As consumer complaints and lawsuits rise, we seek feedback from the Attorneys Generals on the steps we have taken or are in the process of undertaking.  Additionally, we will present the Attorneys General population with impact numbers – size of our companies, number of employees from their states, and actual costs.