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Venue

Fontainebleau Miami Beach
4441 Collins Avenue
Miami Beach, FL 33140

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Monday, March 14, 2011

4:30PM - 5:15PM
Track: Strategy/Operations View Track

UNIQUE COLLECTIONS SOLUTION HELPS DELL FINANCIAL SERVICES MAINTAIN MOMENTUM IN A TOUGH CREDIT ENVIRONMENT

Kevin Smith, Sr. Consumer Collections Manager, DELL FINANCIAL SERVICES

Today, organizations face unprecedented levels of delinquency, default and credit losses. They need rapidly deployable solutions that support changing business goals and enhance their bottom line.  Find out how DFS augmented their existing collections operation with best-in-class technology and business process services to improve collections effectiveness and efficiencies while increasing customer satisfaction.  The company will discuss what drove them to transform their collections operations, how it has impacted their strategies and processes, and how other organizations can benefit from a similar collections model. 

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