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Venue

Fontainebleau Miami Beach
4441 Collins Avenue
Miami Beach, FL 33140

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Monday, March 14, 2011

12:15 PM - 1:30 PM

INDUSTRY INNOVATION SESSION LUNCHEON: USING AUTOMATED SCORECARDS TO OPTIMIZE COLLECTIONS, IMPROVE COLLECTOR PERFORMANCE AND MITIGATE RISK

Michelle Craft, Vice President Marketing, CALLMINER
Mike Mathis, President, SENTRY CREDIT

Learn how CallMiner – the leader in speech analytics solutions for Institutional, Third Party or Outsourced collection centers – and its industry leading solution – CallMiner Eureka – leverages the copious amounts of voice data generated from collector and debtor interactions to automatically score collectors' performance with a single, composite number that can be used to train collectors, compare to other collectors, centers or LOBs, or to roll-up into a single performance index. 

Learn how Sentry Credit is using speech analytics to automatically:

  • grade collector performance with highly granular scorecards
  • identify collectors who are deviating from statutory greetings, i.e.,
    "mini-Miranda" and other procedures
  • identify high risk interactions

Note: Lunch will be served during the sessions

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