"Though the challenges are still numerous, there is also an emerging spirit of optimism." Dennis Sholl, Vice President, Genpact - Conference Chairman

As the economy begins to emerge from challenging times, businesses need improved cash flow to provide future growth and prosperity.

While we all know that delinquent accounts are counter-productive to growth, the continuing economic uncertainty has ushered forward the new dichotomy of lower delinquency volumes and yet increased charge-offs.

Often, businesses are forced into the position of allowing some accounts to age longer, to accept only minimum payments and/or to refrain from extending credit on new accounts. Add in the advent of increasing government regulations, and you need more than strategies. You need best practices capable of propelling your collections processes into future growth and profitability.

This is the time to enhance your collections methods and capabilities. This is the year to attend The 18th Annual Financial Services Collections and Credit Risk Conference taking place October 24-26 at The Wynn in Las Vegas, Nevada.

Though the challenges are still numerous, there is also an emerging spirit of optimism. Many companies are employing process improvements in conjunction with new or existing technology. This approach does more than improve business efficiency; It improves business effectiveness. The Financial Services Collections and Credit Risk Conference will highlight these best practices and others designed to help you improve collections performance, decrease costs to collect and even reduce the number of delinquent accounts in a time when government regulations remain an uncertainty we all must face.

Leaders in the industry will discuss issues such as:

• Lessons Learned and Future Strategy
• Impact, Decisioning, Adaptation and Communication: Insight into how Creditors and their Partners Manage in the Ever-Changing Regulatory Environment
• Debt Sales Market: What to Expect
• Re-Engineering Mortgage Servicing Best Practices
• Bankruptcy Projections for 2011
• M&I Bank Case Study – Before & After Technology Makeover

The 18th Financial Services Collections and Credit Risk Conference promises to be an enlightening three days filled with information sharing, collaboration and insight. Please join me, engage with your peers and start improving your collections processes.

Sincerely,
Dennis Sholl,
Vice President, Genpact
Conference Chairman