On July 10th, the FCC released a package of declaratory rulings under the Telephone Consumer Protection Act (TCPA). The rulings are designed to provide clarity on how the Commission interprets TCPA, close loopholes and affirm consumer rights to control the calls they receive. In this informative webinar, Neustar’s Chief Privacy Officer, Becky Burr and Senior Director of Risk and Identity, Mitch Young will discuss the impact these rulings have on collections and customer operations, as well as the new best practices for mitigating TCPA compliance risk and the operational demands it creates.
Download this summary to learn:
- What these new rulings mean to credit and collections companies, and the steps you can take to mitigate your TCPA risk
- Why authoritative, real time consumer contact information is critical to understanding phone type and ownership
- How a data-driven outbound dialer strategy delivers operational benefits that extend beyond mitigating compliance risk
On July 10th the FCC released a package of declaratory rulings to provide clarity on how the commission interprets TCPA, close loops and strengthen consumer protections. Download Neustar’s new FAQ: New TCPA Rules: Key Insights You Should Be Thinking About to get answers to common questions about the new ruling, such as:
- What the new special exemptions are
- What the new ruling says about reassigned numbers
- How the FCC is currently interpreting the “one call” allowance
The FAQ also includes a valuable section on industry best practices with recommendations on determining phone type, verifying that a number has not been reassigned, selective use of the one call exemption, and more.
Most collections shops are data intensive operations, and using modeling and analytics can greatly improve their performance. A recent web seminar sponsored by Collections & Credit Risk delved into the use of techniques such as segmentation, collection simulation and operations modeling to support decision making and achieve better outcomes.
Many bankers and financial professionals share the same view: The way financial institutions manage their customer identities no longer works. Managing user identities over the Internet is an especially flimsy process: Customers are asked to provide a user name and password and they’re in. But as is widely recognized many people use really obvious passwords that they repurpose from site to site.
The collections, risk and credit climate is changing fast in todays uncertain economy. Collection agencies, debt buyers and lenders often are overhauling, not just tweaking, their risk and asset management strategies. Technology adoption is critical and the growing challenge for debt collectors is to quickly pinpoint which investments will offer the best returns. Staying on top of the latest regulatory evelopments is critical. As the evolution of collections and debt buying marches on, executives must make the adjustments needed to help them capitalize on a business boom sure to happen as the economy returns to health.
This special report will cover:
- How can technology help you keep pace with the competition? Where should you invest your tech dollars?
- Capitalize on the economys ups and downs.
- Where are federal and state regulators directing their attention?
- What do you need to know to ensure compliance?
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