The market dynamics in the credit space are rapidly shifting. Card issuers recognize that to win new customers and stay top of wallet they need to create and deliver new roadmaps with products and features their customers crave. However, issuers lack the control and flexibility to innovate because the payment processing technology they use was never designed to address today’s market realities.
A recent web seminar hosted by American Banker and sponsored by i2c explored this new reality and examined how a better, agile payment processing model can help financial institutions implement their product roadmap vision rapidly and cost effectively.
Read this executive summary for more info.
There is no question that Synthetic Identity Theft is the lion’s share of all identity theft in terms of total losses, but what exactly is it, and why is it important?
In this eBook, learn:
- How to categorize the types of identity theft you're facing
- Why SSN's are susceptible to fraud
- Ways to use layered data to fight Synthetic Identity Theft
- Why Synthetic Identity Theft is most isolated to banking
Recent research from Javelin cites the projected growth of mobile wallet adoption to grow to nearly 90 million consumers by 2019. As mobile wallet options proliferate and consumer adoption increases, garnering top of wallet status while mitigating fraud is of top concern. Securing the mobile wallet experience at the point of card provisioning is vital and so too is ensuring the optimal customer onboarding experience. Learn how to optimize your mobile wallet strategy by reading our recent white paper, Securing the Mobile Wallet Experience.
Institutions that build a framework for how employees will interact with customers, vendors and each other ultimately create exceptional consumer experiences. Institutions that give their staff members the capabilities to carry out the organization’s brand promise ultimately provide consumers with incomparable service. What is a brand promise? It’s a statement an organization makes to consumers, identifying what they should expect from all interactions with the organization. A brand promise is crucial in delivering consumer experiences that go above and beyond expectations. Establishing and cultivating the brand promise takes intention and buy-in from all levels of an organization. Financial institution leaders need to rally their teams around the concept and see it through from idea, execution and evolution to create consistent, exceptional consumer experiences.
Every credit card portfolio, regardless of its maturity, has power stories it is just dying to unleash. Why listen? Because a credit card portfolio can be a community financial institution's most profitable product, generating a high volume to a credit union or community bank’s net income. The data is there. Often, the solutions are, too. With a strategic ear to the ground, cards teams can easily uncover otherwise illusive information and capitalize on the untapped potential of their most lucrative asset.
The hype about big data can distort our view of the arguably more important small data: powerful information capable of delivering real-time insights. While big data is a powerful tool, it is small data that contains the real information - the traces of consumer behavior left behind by their actions taken every second of every day. Financial institutions working to strategically position themselves for success in the big data revolution may want to begin by getting their small data in order.
Areas of focus should include: • Prioritizing capabilities to power data strategies • Enabling faster business decisions by using data • Running big and small data courses of action simultaneously • Going beyond what is visible to the naked eye
The insights that come from the real-time narrow focus of small data allows executives, managers and team leaders to truly see and understand the challenges and aspirations of consumers. These insights give financial institutions instant intelligence that can turn even the most mundane financial task into a highly engaging, personalized moment.
Detectives, prosecutors and district attorneys talk a lot about The CSI Effect, which describes how today’s jurors have a higher standard of proof in criminal cases.
This effect is present across industries, in which decision makers have heightened expectations, even in data analytics. While this can lead to some great ideas being overanalyzed, it also fosters innovation. Maintaining the ownership of you portfolio is imperative to profitability. By looking at data analytics, you can understand not only what has happened but what will happen. I’m confident you will be inspired as you see how a simple review of cardholder behavior has the power to change minds and empower fresh Ideas.
This white paper introduces a new model for payment processing platforms—one defined by Agile Processing technology—that gives issuers the control and flexibility to create, test, and rapidly deploy feature-rich payment programs at low cost.
This paper will help you understand:
- How today's market dynamics are challenging credit card issuers and the technology they rely on
- The obstacles financial institutions face in executing a successful credit program roadmap
- The Agile Processing model, its key attributes, and how it gives control back to issuers
This report provides an in-depth analysis of 22 digital marketing hubs that unify disparate marketing data and processes to drive acquisition, engagement, conversion and transaction across complex customer journeys. Download now to get insights for your organization and to find out why Marketo was named a leader.
This ebook covers how financial institutions can embrace marketing automation, social media marketing, content marketing and more to succeed in today’s competitive financial services landscape.
Loaded with checklists, charts, and thought leadership from digital advertising experts, The Definitive Guide to Digital Advertising will teach you how to create strategic and dynamic digital advertising.
Absolute identity proofing is dead. Static data, knowledge-based authentication and increased application friction isn’t keeping the fraud out; it’s just annoying your good customers. Fraud, security, and business managers should use a layered identity assessment approach that relies more on dynamic data and less on static, regulated PII.
This feature displays payments industry news and analysis from PaymentsSource sibling brand American Banker. Registration is required; for more information contact customer service.