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Venue

Fontainebleau Miami Beach
4441 Collins Avenue
Miami Beach, FL 33140

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Carolyn Moore

Senior Vice President, Recovery Operations

NCO

Ms. Moore has more than 20 years of experience in business process outsourcing. She has overall responsibility for NCO’s bad debt collections operations, including several domestic and international contact centers.

Her role includes overseeing all non-healthcare bad debt consumer portfolios, interacting with clients, conducting ongoing developmental training for supervisory and management staff, motivating personnel, and attending conferences for continuing educational training. She joined NCO in 1986 and has served in her current position as Senior Vice President of Operations since September 2000. She ensures all quality standards are met at these standards. She has helped grow existing portfolios in the financial services division and continues to increase market share by ensuring outstanding performance. Ms. Moore is a member of the American Collectors Association.