7th Annual Mobile Banking and Commerce Summit
June 3-5, 2013
InterContinental Miami, Miami, FL
8th Annual Underbanked Financial Services Forum
June 5-7, 2013
May 22, 2013
Senior Vice President, Recovery Operations
Ms. Moore has more than 20 years of experience in business process outsourcing. She has overall responsibility for NCOs bad debt collections operations, including several domestic and international contact centers.
Her role includes overseeing all non-healthcare bad debt consumer portfolios, interacting with clients, conducting ongoing developmental training for supervisory and management staff, motivating personnel, and attending conferences for continuing educational training. She joined NCO in 1986 and has served in her current position as Senior Vice President of Operations since September 2000. She ensures all quality standards are met at these standards. She has helped grow existing portfolios in the financial services division and continues to increase market share by ensuring outstanding performance. Ms. Moore is a member of the American Collectors Association.
A Closer Look
The $45 million prepaid card crime spree, recently revealed by law enforcement agencies, is the latest in a long string of hacks on payment processors.