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Using digital services should be as easy as driving a car

Mark Little

Fiserv

Removing friction across channels and payment types not only leads to a transformative digital banking experience, it also helps ensure those positive outcomes translate to business success for financial institutions, writes Mark Little, senior user experience researcher for digital channels at Fiserv.

AI, advanced training can keep issuers' customer service from falling behind

Anand Subramaniam

Senior Vice President
eGain

Knowledge picked up from the best customer-facing staff should be delivered by AI systems in a contextual manner at the right place and the right time to handle customer queries in the age of digital commerce, writes Anand Subramaniam, senior vice president of worldwide marketing for eGain Corp.

Emerging payment tech levels the field for small businesses

Tony Holbrook

Vice President
Ingram Micro Commerce & Fulfillment

Shopping cart technology, digital payments, advertising platforms and global order fulfillment allow new brands to compete on a global scale, writes Tony Holbrook, vice president of marketing and commerce at Ingram Micro Commerce & Fulfillment.

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The Latest

Fiserv buys U.K.'s Dovetail as it waits on Monitise

Fiserv's acquisition of U.K.-based real-time payments provider Dovetail Group Ltd. is a move made with a global vision in mind.

Real-time payments David Heun 1h ago

Real-time payments David Heun 1h ago
What Key’s fintech investments say about commercial payments

Business customers are demanding technology that's as good as what they use in their personal lives.

Payments Bryan Yurcan 2h ago

Payments Bryan Yurcan 2h ago
8.21.17: Your morning briefing

Welcome to the PaymentsSource Morning Briefing, delivered daily. The information you need to start your day, including top headlines from PaymentsSource and around the Web. Today: Barclays adds Siri payments; WordPress simplifies PayPal link; Australia bolsters AML rules; Gamers caused big 2016 hack.

Briefing John Adams 7h ago

Briefing John Adams 7h ago
PayThink Using digital services should be as easy as driving a car

Mark Little
Fiserv

Removing friction across channels and payment types not only leads to a transformative digital banking experience, it also helps ensure those positive outcomes translate to business success for financial institutions, writes Mark Little, senior user experience researcher for digital channels at Fiserv.

PayThink Conference August 21

PayThink Conference August 21
Digital currency exchange readies expansion into hot U.S. market

The Japanese exchange bitFlyer has processed $30 billion in bitcoin trades so far in 2017. Now it has its sights set on American crypto enthusiasts.

Fintech Brian Patrick Eha August 18

Fintech Brian Patrick Eha August 18
Barclays puts in sensors to see which bankers are at their desks

The company says the tracking devices are a way to reduce office space and know when shared workstations are free, but "hot-desking" also raises questions about whether employees are being spied on.

Workforce management August 18

Workforce management August 18

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8 times payments clashed with politics

The simple act of moving money can have a big impact on any political movement, so banks and payment networks are often caught up in issues of national importance. Here are some recent instances where payments and politics came head-to-head.

7 rumored iPhone 8 payments features

With this year's iPhone announcement getting closer, more rumors are spreading about how Apple plans to overhaul the way its phones handle payments. Some of these have already been confirmed by Apple; others are leaking in code the company has released.

7 ways to reinvent the plastic card

From gold plating to silicon guts, the plastic card is not what it used to be. Here are some of the most ambitious attempts to make credit and debit cards relevant in a high-tech world.

Resources

Web Seminar The compliance/usability conundrum for digital onboarding and payments

Balancing the competing needs of compliance against the expectations of today’s digital native customers is no easy task.

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Mobile banking
White Paper The key ingredients to a successful omni-channel banking strategy

Download this white paper to learn how to stay competitive by embracing an omni-channel banking strategy.

Sponsor content from

Online banking July 31
White Paper Encashing the data currency: Banking on analytics

Download this white paper to learn how to analytics are making retail banks more customer friendly, safe and efficient.

Sponsor content from

Online banking July 31
White Paper The FinTech revolution: Onslaught or opportunity?

Download this white paper to learn how banks are prioritizing tech considerations in the FinTech revolution.

Sponsor content from

Online banking July 31

See all Resources

PayThink Cryptocurrency unlocks economic power for the people

Alibaba finds a partner in Chicago for small-biz payments

In Brief

PayThink

Using digital services should be as easy as driving a car

Mark Little

AI, advanced training can keep issuers' customer service from falling behind

Anand Subramaniam

Emerging payment tech levels the field for small businesses

Tony Holbrook

The Latest

Fiserv buys U.K.'s Dovetail as it waits on Monitise

What Key’s fintech investments say about commercial payments

8.21.17: Your morning briefing

PayThink Using digital services should be as easy as driving a car

Mark Little

Digital currency exchange readies expansion into hot U.S. market

Barclays puts in sensors to see which bankers are at their desks

In Pictures

8 times payments clashed with politics

7 rumored iPhone 8 payments features

7 ways to reinvent the plastic card

Resources

PaymentsSource

In Brief

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