Angela�s career with Bluegreen Corporation began in 2003 with sole emphasis on leading the transition and migration of the reservation center from an outsourcer to internal operations. In 2005, Angela�s role was expanded to Vice President of Customer Care for the Indianapolis and Boca Raton, Florida operations. In March, 2012, Angela was the winner of the Gold Steve Award for Customer Service Leader of the year. In August, 2012, the Club Services Team won the Gold Stevie from the 2012 International Business Awards. The Indianapolis Call Center was voted by American Resort Development Association (ARDA) as the Best Call Center in the Time- share Industry, under 200 person category, and she served as a Judge for the Call Center Excellence Awards in Las Vegas in June 2011 and again in June 2012. She was chosen as 2010 and 2011 Who�s Who in Indiana for Consumer Products and Service in Building Indiana Magazine, and the Bluegreen Indianapolis Service Center was named runner-up in the Best Contact Center Learning Development and Recognition category at the 12th Annual Call Center Week for International Quality & Productivity Center (IQPC). She chaired the committee for final judging of the Customer Service & Contact Center Individual categories in the 7th Annual Stevie Awards for Sales & Customer Service in 2013. Her Indianapolis Customer Care Center has won several awards for use of speech analytics and the implementation of those programs.
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