Brian Patrick Eha was a technology reporter for American Banker from February 2017 to March 2018. He is the author of How Money Got Free: Bitcoin and the Fight for the Future of Finance, the most comprehensive narrative yet written of the rise and fall and rise of this disruptive technology. The book, his first, has been praised by the editor-in-chief of Wired and described as "a fiber-optic cable extending into our uncertain economic future." Before writing it, Eha was an editor at Entrepreneur and a staff writer at CNNMoney. He has written on business, technology and culture for Fortune, The New Yorker and other publications. His first position upon joining American Banker in 2016 was that of national banking reporter.
Today’s primitive question-and-answer programs will mature into sophisticated conversational agents, which will help customers transact and may even be capable of understanding emotional cues, experts say.