Brianna L Elsass holds the position of Self-service Channel and Communications Strategy Manager, Riverwood (IL) for Discover Financial Services. Ms. Elsass is responsible for the development and operations of Discovers use of self-service channels for Collections purposes as well as the strategic direction for the written communication with our cardmembers. Ms. Elsass has been with Discover Financial Services since 2006. Prior to joining Discover Financial Services she was the a member of Alumni Relations team managing the alumni database for the Kellogg School of Management - Chicago. She currently holds an advisory board position with The Washington Center. Ms. Elsass holds a MBA in Operations Management and Change Management from DePaul University Kellstadt and a BS in Pyschology from University of Iowa.
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