A transformational executive with foresight and imagination, Dr. Henna A. Karna has an impressive history of delivering revolutionary digital innovations, ensuring memorable customer experiences, and developing ground-breaking solutions that have high-impact digital, big data, customer engagement, and product innovation strategies. Henna joined Xceedance as Executive Vice President and Chief Strategy Officer in 2016. She is responsible for long-range planning and corporate direction based on a refined value proposition for the company within the insurance sector, with joint P&L responsibility for the organization. Driving a pivot of the business model based on new growth opportunities, data strategy and innovation in digital combined with analytics and cognitive intelligence.Prior to joining Xceedance, Henna was a Managing Director, Global Head of Actuarial Operations and led the effort of transforming the actuarial organization into a digital-centric, data and insight-driven business. Henna led design/development of AIG’s first actuarial digital portal: Conducted workshops/interviews with 150+ actuaries in 12 countries. Evaluated consumer/commercial data, complex issues, and interconnected systems. Identified and prioritized 4 emerging archetypes within ecosystem that needed service. Optimized actuarial workflow and formulated digital roadmap.Previously, Henna was President of Verisk Digital Services (business unit within Verisk Analytics) and had spearheaded a $20 million multi-year, multi-phase�initiative to build the very first digital ecosystem within the insurance space. Discovered major problems with existing customer strategy by conducting in-depth market research. Obtained funding from CEO for discovery phase of new solution, and completed extremely successful proof-of-concept. Karna designed a patent-pending Digital Engagement Platform with big data and analytics solution in just 9 months. Henna has spent over 20 years in industry, has a Doctorate and Master of Science in Applied Mathematics from the University of Massachusetts, and a Bachelor of Science in Mathematical Sciences from Worcester Polytechnic Institute. She’s been a member of Mensa and Pi Mu Epsilon, and has worked as an adjunct professor at Babson College. She is gifted at bringing together diverse mindsets and empowering multi-disciplinary teams to transform companies. Passionate about designing disruptive innovations and leading movements that positively shape the world, she has strengthened the brands of every company she has ever served. Henna has worked with several Fortune 100 companies and the CEOs of pioneering startups. She has presented 25+ compelling presentations and publications, and has provided expertise and leadership to many worthy organizations, such as TIE-Atlantic, Global Insurance Accelerator.
Like what you see? Make sure you're getting it all
Independent and authoritative analysis and perspective for every segment of the payments industry