Jackie Stewart covers community banks and mergers and acquisitions for American Banker. She joined the publication in 2011 as a breaking news reporter before joining the community banking team. Prior to working at American Banker, Jackie wrote about civil court cases for VerdictSearch and taught for two years in the Bronx, N.Y., through Teach for America.
As the implementation of new anti-fraud measures for debit and credit cards looms, community banks must work with their processors and sharpen their customer service skills to ensure a smooth transition.
Half of all frequent credit card users are unbothered, or feel relieved, when a legitimate transaction is blocked, a new study found. The results show that cardholders are appreciative that banks are becoming more vigilant about fraud.