Mark Stanley, PMP

Mark has over 15 years of Customer Experience consulting and project management with a focus on the relationship and interdependence between business goals, contact center operations, and technology.� His background includes hands on contact center operations and sales management as well as certifications in Global Customer Experience Management, COPC, and PMP.� Mark has a particular passion for uncovering the entire customer journey through needs analyses and customer effort audits to drive strategies that link customer experience design to an organization’s brand.