Rafael Lourenco is an executive vice president at ClearSale, a Card-Not-Present fraud prevention operation that protects e-commerce merchants against chargebacks. The company’s flagship product, Total Guaranteed Protection, is an end-to-end outsourced fraud detection solution for online retailers. Follow on twitter at @ClearSaleUS or visit http://clear.sale/
Phone-based customer service opens opportunity for voice phishing, or "vishing," and other types of attacks linked to card not present transactions, according to Rafael Lourenco, an executive vice president at ClearSale.
Although Visa Claims Resolution will require merchants to learn some new rules and routines, the changes are good news for merchants who know what to expect, writes Rafael Lourenco, executive vice president at ClearSale.
The problem could be even worse this year, thanks to a new round of consumer data breaches, including the huge Equifax breach that exposed protected data on more than 145 million Americans, writes Rafael, executive vice president at ClearSale.