Steve has been with FCBS since 1999 when he started his career as a front-line collector. He has since progressed through multiple management positions within the firm and is currently Senior Director of Business Development. He is a veteran of the ARM space with deep experience in the practical application of best practices in both process and technology in driving better operational results across all areas of the collections process. In his current role he is the primary liaison to the industry for business development, compliance and other industry matters, Steve is a great proponent of utilizing powerful analytics tools to drive world-class results.
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Independent and authoritative analysis and perspective for every segment of the payments industry