Agenda

8:00 a.m. - Opening Remarks

8:00 a.m. - Welcome & Opening Remarks

The competition is fierce. All card issuers must have a good pulse on their current and prospective customers to be a top-of-wallet winner. So how are industry leaders improving their products and gaining momentum? We’re bringing a diverse panel to Card Forum 2018 to build or update your product strategy. This is a can’t-miss discussion if you want your card portfolio to stay ahead of the competition.

Credit union membership has experienced higher growth than the industry itself. This has been driven by a strategic focus on providing greater access to creditworthy members. It is crucial for credit unions to understand how their members perform on cards issued by them and by different issuers serving the card market. While national card issuers dominate overall market share, regional banks are focused on winning a larger wallet share of cardmembers they serve within their footprint. Credit unions have recently begun to prioritize value proposition to monetize on loyalty within their membership base.

When breaches started impacting the retail & financial world, issuers and their customers took notice. With a target on the back of every financial institution, how can issuers and their partners best ensure data & card security? Financial institutions must get ahead of breaches and convert customer angst into proactive engagement using integrated digital, mobile and location based solutions.

Javelin Strategy & Research conducted a study to help firms better understand how banks should design products or services that will resonate better with women. This research session will discuss the study and the findings.

Making the most of key moments is crucial to driving customer satisfaction and top-of-wallet loyalty with credit card holders. Join J.D. Power Practice Lead, Bob Neuhaus, Farrell Hudzik, Senior Vice President from Synchrony, and Rebecca Wooters, Managing Director from Citibank to learn best practices from industry leaders.

1. 10:45-10:53 - Gary Singh, VP of Marketing, Ondot Systems

Today’s consumers have their choice from hundreds of credit cards. Card executives have upped their game by getting creative with premium cards and their reward structures. Card Forum attendees will get fresh perspectives from some of the newer premium entrants, including those from this panel, which examines some of the competitive dynamics, the latest prestigious perks and how market share is shaking out for the premium market.

The State of Identity Fraud in 2018

Reducing Friction to the Consumer Experience: The Chargeback Triangle

These breakout discussion groups are interactive, guided discussions hosted by moderators to discuss some of the critical issues and challenges facing the industry. Card Forum attendees can join a table of interest and become an active part of the discussion. To get the most out of this interactive session and format please come prepared to share examples from your work, vet some ideas with your peers, be a part of group interaction and problem solving and participate in active idea sharing.

Credit card debt hit a record $1 trillion last year and the number of Americans with a card has reached the highest level in a decade. Will this trend continue? If so, is your card portfolio poised to take advantage of this growth? This panel session featuring insights from leading card issuers and analysts is not to be missed.

In large organizations focused on execution, fear of failure often inhibits risk, but in startups, it is the driving force behind their rapid growth. Collaborating with FinTechs and driving innovation likely requires new platforms and stronger engagement with customers, but the potential benefits are massive.Hear how industry leaders are paving the way for innovations in their organizationsLearn how top innovators embrace fast failures Understand how to identify innovations with the most potential to transform legacy systems into enriching customer experiences

What's the impact of customer journey friction and what could reducing it mean to your business? We’ll provide tangible examples of how companies use three core elements to reduce friction at key moments throughout the customer journey, leading to remarkable experiences that drive loyalty, engagement and growth.

Consumers are more demanding than ever, and if your payments strategy isn’t keeping up with the latest tech innovations, you’re putting their loyalty at risk.