Building Unbreakable Relationships by Removing Customer Journey Friction
5:00pm - 5:45pm

What's the impact of customer journey friction and what could reducing it mean to your business? We’ll provide tangible examples of how companies use three core elements to reduce friction at key moments throughout the customer journey, leading to remarkable experiences that drive loyalty, engagement and growth.

You will learn:

  • What is friction and where do you commonly find it in the customer journey?
  • How can you reduce friction and what are your primary tools?
  • How will reduced friction drive revenue back to your business?