CARD FORUM: TRANSFORMING CARDS & PAYMENTS
CARD FORUM: TRANSFORMING CARDS & PAYMENTS

Card Forum is built exclusively for card and payment executives at the industry’s leading issuers, networks, retailers and innovators. The program includes cutting edge insight from the industry’s most admired and innovative institutions.

Card Forum 2018 is designed to help you increase program performance to offset downward pressure on interchange, create loyalty campaigns that grow customer spend and engagement and stay well ahead of technological innovation. Between today’s increasing number of mobile payment platforms, evolving security threats and pressure to stay two steps ahead of changing customer behaviors, issuers are faced with both critical decisions and terrific opportunities for gaining wallet share. Card Forum will help you prepare for the changes ahead to ensure you make the most of these opportunities.

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    The Card Forum program is designed to keep you ahead of an every changing industry and position your firm to succeed in tomorrow’s card & payments environment. Download the brochure today to learn more about what to expect at Card Forum 2018.

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FEATURED SPEAKERS
FEATURED SPEAKERS
DEMO PRESENTERS
DEMO PRESENTERS
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INTERESTED IN BEING A SPEAKER, SPONSOR OR SHOWCASING YOUR PRODUCT?
Schedule at a Glance
Schedule at a Glance

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Presented by:
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Industry Innovation Lunch
12:45pm - 1:45pm

Reducing Friction to the Consumer Experience: The Chargeback Triangle


Issuers and Merchants experience long-term negative effects when consumers commence a billing dispute or chargeback.

Javelin research released May 2018, The Chargeback Triangle, reviews in detail the impacts felt by all parties in the process - consumers, issuers, and merchants. The research demonstrates that there are more than immediate financial impacts, but long-term brand loyalty and usage see rapid declines.

Transforming the payment space to solve the problem, in light of meeting compliance demands, will transform consumer relationships and affinity with the financial institutions and merchants. All sides of the triangle can benefit from innovation and collaboration.

This session is available to all attendees. Please sign up for this session when you check in with the Card Forum registration desk.