Industry Innovation Lunch
12:45pm - 1:45pm

Reducing Friction to the Consumer Experience: The Chargeback Triangle


Issuers and Merchants experience long-term negative effects when consumers commence a billing dispute or chargeback.

Javelin research released May 2018, The Chargeback Triangle, reviews in detail the impacts felt by all parties in the process - consumers, issuers, and merchants. The research demonstrates that there are more than immediate financial impacts, but long-term brand loyalty and usage see rapid declines.

Transforming the payment space to solve the problem, in light of meeting compliance demands, will transform consumer relationships and affinity with the financial institutions and merchants. All sides of the triangle can benefit from innovation and collaboration.

This session is available to all attendees. Please sign up for this session when you check in with the Card Forum registration desk.