CARD FORUM: TRANSFORMING CARDS & PAYMENTS
CARD FORUM: TRANSFORMING CARDS & PAYMENTS

Card Forum is built exclusively for card and payment executives at the industry’s leading issuers, networks, retailers and innovators. The program includes cutting edge insight from the industry’s most admired and innovative institutions.

Card Forum 2018 is designed to help you increase program performance to offset downward pressure on interchange, create loyalty campaigns that grow customer spend and engagement and stay well ahead of technological innovation. Between today’s increasing number of mobile payment platforms, evolving security threats and pressure to stay two steps ahead of changing customer behaviors, issuers are faced with both critical decisions and terrific opportunities for gaining wallet share. Card Forum will help you prepare for the changes ahead to ensure you make the most of these opportunities.

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    The Card Forum program is designed to keep you ahead of an every changing industry and position your firm to succeed in tomorrow’s card & payments environment. Download the brochure today to learn more about what to expect at Card Forum 2018.

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Presented by:
Presented by:
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Quavo Demo Profile
Quavo


Video
Quavo, Card Forum 2018

Founded:

2016

Company Website:

www.quavo.com

Questions for Quavo


Product Name

Quantum Fraud and Disputes

What Does It Do?

Quantum Fraud & Disputes (QFD) is the best-in-breed fraud and disputes application. It is the only fraud and disputes application in the industry that requires minimal configuration by an issuer. QFD was built by top industry experts and is affordable for issuers of any size.

QFD reduces expenses through its network of automated decision points that can be configured to allow issuers to quickly adapt to an ever-changing landscape. Issuers can make intelligent decisions about the amount of automation or manual processing among any case type. Automation can drastically reduce the amount of work and rework required by the customer and agent to reach a successful resolution.

Maintaining compliance is the focal point of fraud and dispute operations. With QFD, managing to regulatory dates becomes easy. Out of the box rules are provided for all major regulations impacting transaction disputes. QFD’s decision logic and bi-annual compliance packages will put any issuers’ mind at ease. QFD also contains an adaptive control that provides an always visible view into upcoming regulatory dates. Tools for dynamic work prioritization ensures that the most important work is tackled first. Realtime dashboards and reports provide views into how work is flowing through the system and what needs the most attention.

QFD’s case workflow allows issuers to increase recovery opportunity and success rates, decrease representment volume, increase avoidance opportunities, reduce settled fraud and dispute transactions and increase merchant refunds.

The configuration of recovery rules allows issuers to define what types of fraud and dispute recovery to pursue. Based on market conditions, the rules can be adapted to increase success rates. QFD connects with partners like Ethoca and Verifi that allow the issuer to collaborate with the merchant. This innovative approach to recovering funds results in holding the customer liable or avoiding the chargeback process via merchant collaboration.

What area of the cards and payments industry does your product/service target?

Transaction Disputes, Fraud, Onboarding, KYC

Key Executives:

Richard Jefferson, Daniel Penne

Key Investors:

Pegasystems