Maintaining Thrust While Your Industry Crashes

At the start of the pandemic, most organizations scrambled to put together temporary plans to allow for a remote workforce, changes in customer behavior, and business continuity. As we enter the next phase of the pandemic and a potential resurgence of cases in the fall, CEOs need to understand the pivot points for their businesses to deflect threats and capitalize off of potential opportunities. As the chair and CEO of WEX, Melissa Smith has had to make some tough decisions over the past six months. Daniel Wolfe, editor in chief of PaymentsSource, sits down with Smith to learn more about how WEX found new opportunities for growth, what the corporate travel vertical might look like in 2021, and how she has kept her employees motivated in a tough market.