Say it in French
Easing into the payment
The chatbot technology has been fed financial services information for five years, according to Eran Livneh, vice president of Personetics. In other words, the chatbot is akin to an employee who understands banking and serving customers really well, he said. “If this month you spent more on dining out than you usually do, we may point it out,” Livneh said. “That creates trust and engagement."
“That’s how we made our natural language understanding pipeline robust,” said Eugene Joseph, North Side's CEO. North Side doesn’t try to glean insights from analyzing customer behavior. Instead, it takes commands and acts on them, such making a payment or displaying a transaction.
If a user asks, “What have I spent on coffee in the last month?” North Side’s chatbot will understand the question and translate it to an API call that will extract the answer automatically. “We’ve invested $20 million in being able to do things like that,” Joseph said.