It already has deals in place such as a 2016 agreement with Mastercard and Pizza Hut to test the robot's ability to take food orders and payments.
Though it is clearly a robot, Pepper is designed to be "perceptive" of the humans around it, using cameras, microphones, vocal recognition and analytics to create an experience that's organic and responds to emotion.
Pepper's motion sensors allow it to move around a crowded room without bumping into people or things. Its "humanlike" voice and its perception of humans are designed to bridge the conversational gap that is typical between humans and machines.
Pepper has also been deployed in Softbank mobile stores as a service device and in some Japanese homes.