02.09.17: Your morning briefing
Welcome to the new PaymentsSource Morning Briefing, delivered daily. The information you need to start your day, including top headlines from PaymentsSource and around the Web:
A Dash of resistance: Amazon's Dash buttons had their beginnings in using a household's WiFi connection to automatically order stuff like toilet paper or laundry detergent pods when the supply ran low. The Dash buttons have caught on, more than tripling in variety, but it's likely that not even Amazon could have guessed what would come next. TechCrunch reports technology developer Nathan Pryor has used one of Amazon's more advanced customizable IoT Dash buttons, and wrote code that triggers a $5 donation to the ACLU whenever the user is mad about something President Trump says, or does, or tweets. Pryor has also made the code available to others who wish to do the same.
Android uses payments to push watches: Android Wear 2.0 is expected to support Near Field Communication-equipped smartwatches, and new promotional materials suggest Android is using the technology to encourage adoption. Engadget reports Google has released screenshots on the Play Store that show how smartwatch payments will work. People can pay by holding an NFC equipped Android Wear watch near a contactless terminal until the transactions is approved. The watch's screen will then display the transaction on a list. The market will be small at first, since most Android smartwatches do not have NFC capability, though LG and Google are expected to release NFC watches shortly.
India's ATM glitch: Hitachi Payment Systems said it's responsible for an ATM breach that resulted in a large debit card recall, according to Finextra. Auditors from Sisa spotted a malware infiltration at Hitachi servers that was undetected for about two months in the middle of 2016. The malware compromised debit cards, and led to State Bank of India, HDFC Bank, ICICI Bank, Yes Bank and Axis Bank advising some customers to change PINs while millions of other debit cards were recalled. The breach also led to international payment disruption and reduced ATM withdrawal limits.
Intelligent trouble shooting: As payment companies turn to voice recognition technology such as Nuance and Siri in an attempt to personalize payments and make customer service more sophisticated, European payment app Revolut has introduced Rita, or Revolut's Intelligent Troubleshooting Assistant. The virtual assistant resides in the Revolut app's messaging support, answering questions such as "how can I unblock my PIN?" and "what are today's exchange rates?" The company has completed a successful pilot, resolving 20% of customer queries, earning a customer satisfaction score of 4.3 out of five. The voice app should improve over time as it "learns" about consumers and is able to answer more customer-specific queries.
From the Web (powered by Wiser)
UK rail network considers using iris and fingerprint scans as part of digital transformation
Neowin • Andy Weir
The UK's Rail Delivery Group has outlined plans to "harness digital technology" to expand capacity and improve the quality of travel for passengers on the country's congested national rail network. .
USA Technologies to Roll Out Cashless Payment Technologies to Six Pepsi Cola Bottlers
USA Technologies announces agreements with several Pepsi Cola bottling franchisees throughout North and South Carolina to leverage cashless payments within their existing inventory of vending machines.
Omnichannel hits a snag
Business Insider • B.I. Intelligence
As e-commerce continues to rise, mobile shopping, both in-app and in-browser, is rising too.
More from PaymentsSource
High-risk industries provide a roadmap for pot payments
Payment companies thinking about a future in the cannabis market have much to learn from the past experiences of other high-risk industries.
The storefront is still the front line for innovation
The brick-and-mortar store is still where the majority of transactions happen for customers; even with extensive online options for research and purchasing, there is clear evidence that customers are still being driven to stores to make their actual purchases.
Amex Serve expands tax-refund service to TaxSlayer
Certain cash-strapped consumers expecting a tax refund this year will be waiting longer than usual to get their funds because of a new IRS rule, prompting American Express Co. to expand the channels available to taxpayers looking to get their refund quickly through its Serve prepaid card.
Apple Pay live at 36% of U.S. merchants: Report
Consumers can use Apple Pay at 36% of U.S. merchants now, up from 16% a year ago, according to a new report from Boston Retail Partners (BRP).